Office of Design & Delivery

This content was recently an official website of the City of Austin. It was available at, until the CNAME file was deleted on July 20th, 2021, as seen in this Github commit history.

In the spirit of transparency and open source, we’ve re-published its content here. You can also view it with the former domain using

Put Residents First.

We piloted a new office at the City of Austin to design and build services for residents that can grow and adapt with their needs

By the People, for the People

We were joined by dozens of experts in research, design, development, and agile program management

Photo of Jair Piñeros

Jair Piñeros

QA Engineering Lead

Photo of Inara Fernandez

Inara Fernandez

Content Strategist

Photo of Gabriela Perez

Gabriela Perez

Content Strategist

Photo of Samantha Modabber

Samantha Modabber

Project Coordinator

What people have said about us

Press and interviews about our work

A New Office Integrating Design, Technology, and Policy for Local Government

OECD Observatory of Public Sector Innovation

March 15, 2020

Stay Curious, Find Joy

Austin Facilitator Summit

September 11, 2019

5 Minutes to File - APD Complaints Go Digital

KLRU / PBS Science

September 11, 2019

One City’s Journey to Filing Complaints About Police Online

Route Fifty / Atlantic Media

May 16, 2019

A One-Year Model Doesn't Make Sense

New America / The Commons

June 5, 2018

Adapting Federal Innovations for Use in City Government

Route Fifty / Atlantic Media

September 27, 2017